Voco goes beyond simple answering machines. It is a fully conversational host built to take phone orders, upsell guests, and sync directly with your kitchen.
Learn how Voco automates calls and drives restaurant operations.
How does Voco take orders? When a customer calls, Voco answers instantly on the first ring. Voco speaks menu items, notes dietary flags, checks operating hours, and handles complex orders. It lists item names cleanly, giving prices only if asked, keeping conversations swift.
Can Voco identify regular callers? Yes. Voco identifies repeat callers by phone number. It greets them by name and analyzes their last five orders. If a regular calls, the agent accesses order items for instant re-ordering recommendations, building loyalty on every call.
How does Voco increase ticket sizes? Voco scans your menu for items with promotional pricing to push specials. The dashboard lets restaurants set a target 'Minimum Order Value'—Voco suggests drinks, appetizers, and desserts on 100% of calls to help tickets reach that target.
What happens when a caller wants a person? Voco handles transfer rules seamlessly. If a customer requests a human or has a complex request, Voco updates the active Twilio call leg via REST redirect, dials the restaurant's backup line, and cleanly disconnects itself.
A step-by-step breakdown of how Voco handles calls from ring to receipt.
An inbound call triggers our Twilio webhook. We immediately register the call and bridge it to our Retell Voice SIP leg within 500 milliseconds—answering on the first ring.
Our API calls `lookup_customer` in the database. Voco determines if the guest is new or returning. If returning, their name and prior orders are loaded to formulate a personalized greeting.
Voco builds the order. If the customer asks questions about ingredients or pricing, Voco responds dynamically. Before confirming, Voco proposes pairings and dessert upsells.
Voco provides final order details, total, and a 4-digit order number. Our POS Router routes the order to Square. Simultaneously, Star CloudPRNT triggers the physical kitchen printer.
Voco operates as an autonomous, multi-channel phone ordering assistant designed for busy restaurants. Key features include 20+ concurrent lines, regular recognition, menu Vision OCR scanner imports, and automated printing fallback capabilities.